Warranty

18 Months Limited Warranty applies to physical goods purchased from Arcades Australia.

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Arcades Australia will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

Arcades Australia will either repair the product at no charge, using new or refurbished replacement parts.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Arcades Australia is 18 months from the date of purchase. 

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

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Visit Our Showroom

We're located at 80/A Williams Lane, Strathfield 2135 NSW.

Our showroom is open Monday-Friday by appointment only. Contact us to schedule a visit today!

FAQ

How much will it cost for delivery?

We’re pleased to offer FREE express delivery Australia-wide. 

How long will it take for my order to arrive?

Your order will be dispatched within 24 hours and will arrive at your door in 1-4 business days. You will be notified upon dispatch and receive a tracking number via email.

Can I return my order?

Yes. We’re pleased to offer a 14-day return period for a complete refund of the purchase price. Refunds can take up to 10 business days to process. 

Do you offer warranty?

Yes. All our products come with 18 months warranty. We also offer post-warranty support so we won’t just leave you after your warranty ends. We’re always here to help!

What is the difference between all the designs you offer?

All our units offer the same awesome features — they’re just different on the outside. Yes, they all have 10,000 games!

Is there any set-up required?

No. All units are ready to plug in and play!

Do you have a store where I can see it in person?

Yes. Our showroom is located in Strathfield, 2135. Call us on (02)9174 5242 to schedule an appointment. We’re open Monday-Friday by appointment only.

Do you offer custom designs?

Yes. If our designs are not what you are after, we offer custom designs for an extra fee. Call us on (02)9174 5242 to discuss.